The little stuff that drives customers away


By John Graham
May 7, 2015

With all the talk today about the need to create a great experience for customers, why are so many companies overwhelmed with a tidal flood of customer complaints? Much of it is little, picky stuff. But small things get big in a customer’s mind, and the next thing you know, the customer is gone —... Read more »

Economic Snapshot: ADP employment hits lowest numbers since January 2014


By Brianna Liestman
May 7, 2015

While growth continues for the non-manufacturing sector, the ADP employment report this month continues a downward trend from March’s numbers. Hopefully this is still residual effect from the harsh winter, but we will have to keep an eye on these numbers in the coming months.  ADP employment... Read more »

New River needs new solutions


By Brianna Liestman
May 4, 2015

All Aboard Florida (AAF), a private company, plans to build a passenger rail system to move people from Miami to Orlando theme parks. The plan would add 32 daily trips, 16 north and 16 south, to tracks that currently carry freight across the New, St. Lucie and Loxahatchee rivers, utilizing existing CSX... Read more »

AlumaSki designed as ‘go-anywhere’ PWC

AlumaSki Trailer

Liz Keener
May 1, 2015

The AlumaSki is not your average modern personal watercraft. Sure, it has a jet pump and PWC-style handlebars, and the rider straddles its seat, but from first sight, it’s clear the AlumaSki is different. Most noticeable is the nearly flat, but thick, aluminum hull and its 5-foot width. Those differences... Read more »

Q&A with Ben Speciale, President, Yamaha Marine 


Jonathan Sweet, Editor in Chief
May 1, 2015

Over the last several years, Yamaha Marine has rolled out several innovations from its Helm Master integrated boat control system to a variety of new engines. But even as the company has developed a wave of new products Yamaha has also been one of the biggest industry advocates, lobbying for the industry... Read more »

Campaign kickoff: MDCE 2015 registration now open


Brianna Liestman, Managing Editor
May 1, 2015

Registration for the Marine Dealer Conference & Expo opened on April 1. The 2015 MDCE is scheduled for November 15-18 at the Orange County Convention Center and Rosen Plaza Hotel in Orlando, Fla. With the registration kickoff comes a new marketing campaign, branded by the tagline “MDCE 2015: Made... Read more »

Boating Industry 2015 Top Products


Boating Industry
May 1, 2015

In our annual listing of the top products in the boating industry, you’ll find a wide variety of products from boats to accessories, from engines to apps. These products were all introduced or significantly updated since the beginning of 2014. From hundreds of nominations, they were chosen based on... Read more »

Wide, open spaces

Bayliner says the use of deck boats for water sports has become more prominent in recent years.

Brianna Liestman, Managing Editor
May 1, 2015

Deck boat manufacturers introduce new, versatile products A deck boat is a versatile product: It can be powered by an outboard or sterndrive engine, be used for cruising or water sports, fishing or coving. What all deck boats have in common, however, is their open floor plans and capability to take... Read more »

Leadership in Action


Brianna Liestman, Managing Editor
May 1, 2015

How to develop leadership talent and become someone employees want to follow Leadership is a constant development problem for all industries. According to a study from Deloitte University Press, leadership is the No. 1 talent issue facing organizations around the world, with 86 percent of respondents... Read more »

Spring Brook Marina: Careful expansion, exceptional service

Nicholas Upton, Associate Editor
May 1, 2015

The Boating Industry Top 100 dealers represent the best boat dealers in North America. In this ongoing feature, we’ll be checking in with our top dealers each month to see what makes them so successful. In the classic fable The Tortoise and the Hare, Aesop regales readers with a lesson about pressing... Read more »

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